S.P.I.D.E.R.S. Program
Safety Playbook for Individual Development
and Engagement of Responsible Students
Introduction and Objective > Verbal and Non-Verbal Communication > Communication Styles
There are three parts to communication: the person talking, what is being said, and the person listening. If any part is unclear, the communication will break down. Clear communication means staying focused on the topic, choosing words carefully, making eye contact, checking for understanding, and being mindful of body language, volume, and tone.
There are four main styles of communication.
1. Passive communication is when a person tries to avoid conflict and holds back from expressing his or her opinion or feelings.
2. Aggressive communication is when someone expresses their feelings in a way that may violate or hurt another person.
3. Passive-Aggressive communication means that a person may seem passive on the surface, but they will act out their anger or disapproval in an indirect way.
4. Assertive communication is when someone clearly expresses him- or herself using “I” messages in a way that conveys how they feel without violating the rights of others.
In the scenario below, what type of communication is occurring?
Natalya and her boyfriend Derek are having a disagreement. Natalya is upset, but keeps telling Derek that nothing is wrong when he asks. Later, she won’t return his calls or answer his text messages. She knows that it aggravates him when she ignores him.
- State of South Carolina Department of Education Comprehensive Health Education Instructional Units and Resources for Sexual Abuse and Sexual Assault Prevention Standards and Performance Indicators, p. 140
This would be passive-aggressive communication because Natalya is not straightforward about her feelings, but then acts on her anger later by ignoring Derek.
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The goal of communication is to foster understanding among individuals.
These lessons help to promote empathetic listening and open
dialogue to ensure that students learn how to effectively communicate
in all relationships.
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